Level 1: Self-service

Need any assistance and have some basic knowledge around Magento and/or HTML and tech stuff? In our Self Service section will find all information needed to get your new products up and running on your new Magento ecommerce-store.

Alternative 1: Wiki - Installation & Customization

All our products have detailed Installation-instructions available through our Wiki. The Wiki also includes tips and tricks for customizing your products. Also note that our Wiki is constantly updated with new information so please re-check the Wiki-article for your product if you havent visited it for a while.

Visit the Wiki here

Alternative 2: FAQ

Most of the questions we receive are the same, so why havent we gathered them all together in one place? Well, we have! Check out our FAQ-area to get the answer to our most frequently asked questions.

Visit the FAQ here

Alternative 3: MagentoCommerce

Magento's official website is a great source to get almost any kind of help related to Magento. Please note that you should contact us directly if you have any direct problems with our templates and widgets.

Go to MagentoCommerce.com here

Level 2: Contact support

If you encounter any problems in one of your purchased products from us or you couldnt find the answer to your problem in our Wiki or FAQ, dont worry. Silverthemes offer the best support possible! Pure old-fashion email-support. Thats right! You send us an email with your details and we'll get back to you right away.

Send us everything you feel would help us find your problem:
- What product you purchased
- Details about the problem
- What happens (or maybe what doesnt happen?)
- Screenshots. We love screenshots!
- Login to your Magento Admin-area (create a new user for us if needed)
- Login to your Magento Installation (FTP, SCP, SSH, whatever)

For Themes- and Widget-support, send to:

support@silverthemes.com

For Magento Installation/Upgrade-support, send to:

services@silverthemes.com